Last month, a red caravan made a colorful entrance into Ruaka town. The goal was to mark the expansion of Absa’s agency network, which now has 3,000 outlets across the country, with plans to grow this network to 17,000 outlets in the next two years.
The timing could not be better, as the new school term is starting. This is usually when parents rush to banks to pay school fees, leading to long queues at physical branches.
Thanks to agency banking, parents no longer have to endure long queues or commute to physical branches. In addition to using digital payment options, they can easily pay school fees at their nearest Absa agent outlet and receive a receipt.
Agency banking also continues to make it convenient for parents to quickly withdraw cash for other back-to-school needs, like buying supplies, giving pocket money, or paying bus fare for their children. These transactions can be done easily and quickly at any Absa agent, saving time and reducing the stress of last-minute preparations.
During the Ruaka event, Absa Bank Kenya’s MD, Mr. Abdi Mohamed reiterated that: The bank serves all types of customers, from those who bank digitally to those who prefer visiting
a branch or using an agent. The growing agency network – Tupo Ulipo – is key to making banking easier for everyone.
Agency banking has also opened numerous entrepreneurial opportunities for Kenyans in satellite towns and rural areas, empowering them to become agents and, in turn, contribute to the economic growth of their communities.
“Bank agents used to be just for deposits and withdrawals, but now they offer much more. You can open bank accounts, repay loans, deposit into other bank accounts, pay rent, and even pay school fees,” says Victor Oduor, a financial analyst.
Absa agency banking services offers services that are easily accessible when needed at the customers’ convenience thus allowing for seamless and secure transactions by bringing banking close to customers.
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