Kenya’s leading low-cost airline, Jambojet, has announced an offer for its customers, selling 1,000 tickets at Ksh 1,000. This comes after the airline flew over 1 million passengers in 2022, surpassing its 2021 passenger numbers by 38%.
Jambojet operates over 350 flights weekly across 10 routes; 7 from its primary hub in Nairobi and 3 from its secondary hub in Mombasa. In 2021, the airline flew 730 thousand passengers, a slight increase from 2019.
“Our target was to fly 917 thousand passengers in 2022. Surpassing this target to hit 1 million passengers is a huge milestone for Jambojet. We decided to offer our customers 1,000 seats at Ksh 1,000 to say thank you for choosing to fly Jambojet,‘ said Karanja Ndegwa, MD, and CEO of Jambojet.
Mr. Ndegwa added that the airline’s sole focus on the customer, coupled with an agile and passionate workforce is the main reason for achieving this milestone. “Every year, we conduct a customer satisfaction survey where the customers rate our performance across the different touch points and give us feedback on products and services. We use the results from this survey to improve the service we offer, and develop products the customer finds useful. For instance, the Jambojet Rewards program was a result of customer feedback” said Mr. Ndegwa.
The airline, which in 2022 launched Jambojet Cargo, flies to Mombasa, Kisumu, Eldoret, Diani, Malindi, and Goma in DRC from its primary hub in Nairobi, and to Kisumu, Eldoret, and Lamu from its secondary hub in Mombasa.
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