Zuku has been ordered to pay their former customer 500,000 shillings for ignoring his request to stop sending him screaming promotional messages because he was no longer using their services. However, Zuku kept on harassing him with messages saying they “wanted him back.”
The Data Commissioner Immaculate Kassait said that Zuku obstructed the inquiries into the matter. Zuku is said to have tried to hide the truth through intimidation and giving false information. Kassait wants the directors to be prosecuted for this unlawful act.
The complainant called and sent emails and texts to plead with Zuku to stop sending him spammy messages but Zuku remained adamant. He finally had enough and decided to sue them.
When the matter was reported to the Data Commissioner, Zuku denied having received such a case. Officers from the Data Protection office visited Zuku and demanded to see their digital logs of the complainant, but Zuku refused to cooperate and escorted the officers out.
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Zuku and other service providers have become notorious for harassing customers with promotional messages without their consent, a move that is against the law. Sadly, not many Kenyans know where to take such cases and have ended up enduring the harassment.
The Data Commissioner, however, seems helpless before mobile lending apps that have become so vicious that they threaten Kenyans with death and kidnapping. Kenyans who default on some of these loans have ended up in depression due to loan shaming and harassment from these apps.
The most notorious apps are ZK Pesa, Helasasa, and InstaCash, among others. They are always harassing Kenyans with snappy calls, messages, and threats both on calls, emails, and WhatsApp.
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